The Customer Support team is a vital part of the overall company organization. The Customer Support team has played a key role in the successful deployment of the company equipment to provide next generation voice services in 300 carriers’ networks. Our customers have consistently reported the exceptional quality of the company’s customer support as one of our key differentiators.

The Customer Support team works closely with our customer base to assist them with design, implementation and troubleshooting of deployments involving a wide range of company and partner products. Our Customer Support Engineers are high calibre engineers who act as a customer’s primary technical contact and technical representative within the company, taking responsibility for ensuring that all of their needs are met. In North America alone, we have more than 30 Customer Support Engineers, working in small regional teams.

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Here are some of the qualifications:
Minimum of 7 years in the professional IT field, Network Engineering
Bachelor’s Degree in CIS or related field
CCIE preferably Security, R&S or IP Telephony
Strong verbal and written communication
Team player with strong work ethic and excellent documentation skills.
Strong ability to see big picture and able to implement strategies that align tasks/people/requirements for success in meeting the department goals
Develops and maintains positive working relationships with clients
Demonstrated ability to provide project level support throughout the entire project lifestyle, planning, action plan development, implementation and troubleshooting
Ensures the appropriate documentation and adherence to departmental processes and procedures
Effectively communicates the feasibility of requested deliverables and timelines to internal business and project stakeholders.
Expert level Cisco command line knowledge
Previous ISP or IT Consulting Business company experience.
Knowledge of Cisco VOIP
Superior troubleshooting skills of R&S networks.

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The company Partner Program is designed to facilitate interoperability between the company’s award-winning products and solutions, and partner hardware, software and services. Partner Program Engineers work closely with our Business Development Team and our Customer Support group to specify, verify and support complete end-to-end telephony solutions for company customers. 
Partner Program Engineers will have the following attributes and responsibilities.Deep understanding of VoIP networks and protocols (SIP, MGCP, H.248) and an understanding of telecom switching.Rigorous process-oriented approach to execution and documentation of testing.Ability to analyze and troubleshoot complex interoperability issues at layers 2 through 7.Manage multiple parallel projects, including internal and external dependencies, reliably delivering to business-critical deadlines.Communicate with The company support and level 3 engineers and partner contacts to deliver prompt resolutions to customer issues.Act as an in-house expert on protocols and partner equipment to company support and sales engineers.Interested in this position?

The company is seeking an effective Sr. Cisco Security Engineer to perform the installation, configuration and tuning as well as ongoing maintenance of Security components for client organization to meet federal standards.Responsibilities:High level security Architecture and hands on testing and integration in a large enterprise environmentDesign, install, maintain, and troubleshoot Web/Email filtering solutions (i.e. Ironport, Websense, and Bluecoat) integrated to Cisco FWSM and ASA'sInstall, maintain, and troubleshoot Cisco Clean Access serversInstall and configure multiple DMZ's, configure NATing, and troubleshoot wired and wireless network problems, checking firewall logs and activityInterested in this position?

CCIE - Cisco Senior Network Engineer / Storage Expert - 2 Positions - 25% travel in SoCal Full Time

CCIE - Cisco Senior Network Engineer / Storage Expert - 2 Positions - 25% travel in SoCal Top Cisco Gold Partner and Enterprise Technology Solutions provider has an immediate need for TWO Senior Level Network Engineers. One with strong CCIE level Route / Switch, Cisco Data Center, Cisco Security, and like Skills, and the other a System and Storage (NetApp / EMC) expert.

If you are a CCIE, Cisco Network Architect / Engineer, or Cisco Systems Engineer with excellent Cisco Engineering experience and/ or expert level Storage experience.

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POSITION SUMMARY: The company has an opportunity for a Cisco Certified Internetwork Expert (CCIE) on our team to engage with our California based customers to help us deliver to our clients best of breed Network Architectures, Solutions and Professional Services. This California based position is customer-facing role working with potential and existing customers driving networking designs and solutions.POSITION REQUIREMENTS:Cisco Certified Internetwork Expert (CCIE) Certification is required (written and Lab)Network design and architecture experience with ability to implement solutions.Knowledge of routing and switching.Understanding of IOS and of Cisco product lineExcellent communications, presentation skills and customer skills requiredExperience with eigrp, iBGP, OC3, DS3, Cisco, Fiber ChannelsAbility to troubleshooting network, voice quality issues at voice gateway, carrier interfacing problem resolution skillsAbility to work on a team, in a fast paced customer driven environment6-10 years experienceDesired Skills:Routing and switching for voice gateway, phones and Network securityCall Manager installations and upgrades for 4.X to 7.0Call Center Express - any exposure to call scripting for 300 agents sites and below, skills based routing and ACD promptingFamiliarity with other Networking vendors productsCertifications (Any of the Following) Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) Juniper Network Certified Associate (JNCIA) Juniper Network Certified Specialist (JNCIS) Juniper Network Certified Internet Expert (JNCIE)Familiarity of Network, Server and Storage architectures and designExperience with Unix (Linux or Solaris), Microsoft Operating environments a plusKnowledge of Unified Computing System a plusCertifications required:CCIE (specialization in order of preference Voice, Routing/Switching, Storage, Service Provider/Security)MCSE not required, but a PlusUnix certifications a PlusVMWare certifications a Plus

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The IP Network Engineer in the Professional Services team will work directly with our customers to review their IP networks for suitability for Voice over IP and suggest changes where necessary. The IP Network Engineer will preferably be based in our offices in the San Francisco Bay area, CA, but for the right candidate we will also consider applicants who would prefer to work from home anywhere in the US or from our offices in Reston, VA.

Responsibilities After an initial training period, the successful candidate will become a full part of our Professional Services team. They will then be responsible for discussing with our customers their IP and VoIP requirements converting this into a network design or a review of an existing network to verify its suitability

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